Answers to questions you might have about how our custom box building process works.
How Custom Orders Work
Production does not begin until we have YOUR approval on Artwork Proofs.
Custom orders ship in 12–14 business days after you approve your artwork proofs. A Rush Service is available on eligible custom orders and ships in 7 business days or less from artwork approval. “Ships in X days” means when your order leaves our shop, not when it arrives to you.
Need a gift fast? We recommend shopping our Quick Ship / In Stock wooden gifts instead of custom items.
Step 1: Place Your Order
Choose your custom product, select options, and upload any artwork you already have for each artwork location. Each product has different color artwork location and laser engraving location options.
After checkout, your order will be set up in our Project Manager System . . . Usually in less than 5 minutes. If you did not upload all of your artwork before checkout, you can upload additional files inside your project area once you login.
Custom artwork proofs take time to create so graphic design services are only provided for paid custom orders. If you prefer to design your own artwork, we are happy to provide the correct artwork sizes for your order, but our design service is complimentary so we advise you to take advantage of it. 🙂
If you are thinking of having AI design your files for you, it has NO IDEA what our dimensions, resolution requirements, or safe zone bleeds are. Currently, it is a Bad Idea…. We may only be human, but we are still 1000% better than AI designing your artwork proofs at the moment.
Step 2: Login to the Project Manager System & Meet Your Graphic Designer
Your username is the email address you used at checkout. You will also receive a separate email with your generated password. If you do not see the password email, please check your spam folder.
Your custom order is assigned to one of our extremely talented on-staff graphic designers, who will help with your artwork until you give your final approval. We strive to have artwork proofs to you within 24-48 hours of receipt of your images & artwork . . . unless you order over the weekend.
Step 3: Approve your Artwork Proofs QUICKLY
Our Project Manager gives you an easy way to share artwork files, view proofs, request changes, and communicate with your graphic designer.
You will receive an email when your project area is created. We may ask you design and layout questions, or we may begin designing your artwork proofs if you uploaded artwork at checkout and you have given us clear direction.
When we update your project, you will receive an email as well as a text message (if you opted in at Checkout) . Click the link in the message, log in, and it will take you directly to your Custom Project. Messages appear in chronological order, and depending on the length of our ongoing conversation, you may need to scroll down to see the latest questions, updates, or artwork proofs.
Please review and respond to your artwork proofs as soon as possible.
Important: Production does not start until you approve your artwork. Once final approval is given, your custom order cannot be changed because it is sent directly into production.
Standard custom orders ship in 12–14 business days from artwork approval. Rush orders ship in 7 business days or less from artwork approval.
Your order includes up to three artwork revisions. Additional revisions are available for $19.95 for up to three more revisions. When you are happy with your artwork proofs, simply click the large red “Final Artwork Approval” button.
Step 4: Relax Until It Ships
Once your artwork is approved, we will build your custom wood box by hand specifically for you. At that point, your project will be marked completed. There is nothing else you need to do until your order ships.
Please plan on 14 business days from artwork approval before your order ships. If your order is completed sooner, we always ship it right away unless you specifically ask us to hold it.
When your order ships, you will receive an email with tracking information. If you need additional help, please call us at 828-855-8924.
**Please be aware, that custom orders that have not been approved and completed after 1 full year from date of purchase are removed from our project manager system and voided, and is nonrefundable.