Questions About Custom Orders?

Answers to questions you might have about how our custom box building process works.

Watch this Video! Learn How Custom Orders Work

Once you decide to place a custom order (ships in 12-14 business days from your approval of artwork proofs), we have a few simple steps for you to follow. Keep in mind that each product has different options on where you can put custom artwork. Once your order has been placed and setup in the Project Manager System you will be able to upload additional artwork inside your order’s project area if you did not upload it before checkout.

Step 1. Place your Order

Due to the demand for our unique custom wooden gifts, we can only provide graphic design services to our paying customers. Creating artwork proofs take time and truly talented graphic designers like ours are not cheap. We will happily provide the correct artwork sizes for each custom order if you want to design your artwork yourself.

****Be sure to take into account the time (currently 12-14 business days) from your approval of artwork proofs) that it takes to complete a custom hand made wood box just for you. We also offer a Rush Service that will get your custom order out in 7 business days or less if you are trying to receive it by a specific date. Ship time means when it will ship, not when you will receive it. We will ship it via the shipping option you chose at checkout. If you need a great gift really fast, we highly suggest you look at our Quick Ship / In Stock wooden gifts instead of custom items.

Step 2. Meet your Graphic Designer

Once your order has been placed online, we create a PASSWORD PROTECTED custom project manager area just for you . . .

Each custom order is assigned to one of our talented on-staff graphic designers who will assist you with your artwork until we have your final approval and your order is sent to production.

After you place your order, you should receive an email with a Username and a Password to login to our website. Your username is the email address you entered at Checkout. You will need this information to login and view your custom project details and work with your graphic designer.

Project Management System = Easy

Our project manager system gives you an EASY WAY TO  SHARE ARTWORK FILES & COMMUNICATE throughout the entire design process.

You will receive an email from us indicating that your project manager area has been created. We might ask questions if needed, or we may simply design your artwork proofs and send you a digital example of what it will look similar to when completed. Notice we said Similar To . . . and not Exactly Like.

From there, you need to respond with either a revision you would like to make, upload additional artwork, or approve your artwork proofs. We allow up to three artwork revisions included with your purchase price. Anything beyond three revisions to your artwork will be subject to additional charge of $19.95 for up to three more revisions.

You will receive an email each time we update the project manager, and we will receive one when you reply as well. Click the link in the email (login) and click on the Messages Tab. Select the message to see all the proof updates we have made on your project. Here you have the ability to upload additional images if needed, and work one on one with your personal graphic designer.

Step 3. Approve your Artwork QUICKLY

IMPORTANT! Please take note that production does not start on a custom order until you approve your artwork proofs! Please respond to all emails ASAP. Once you have approved your artwork, your custom order cannot be changed as we send your order directly into production and there is a 12-14 business day shipping window unless you ordered our Rush Service (which will ship in 7 business days from artwork approval).

Step 4.  Sit back and Relax until it ships!

We have an excellent track record of meeting or beating our maximum 14 business day ship time on custom items. Once you have approved your artwork and it goes to production, there really isn’t anything left for you to do. We will build your custom box specifically for you . .. by hand. Patiently wait for a “Item Shipped” email from us that will include your tracking information.

Depending on how busy we are, your gift could possibly ship as soon as 12 business days. Please PLAN on 14 business days from your artwork approval before it SHIPS. At this point your project manager is closed, so if you need additional assistance please call us at 828-855-8924 and we will be happy to help you.

**Please be aware, that custom orders that have not been approved and completed after 1 full year from date of purchase are removed from our project manager system and voided.