PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or purchase it’s products.
Coronavirus (COVID-19) UPDATE – Read before ordering
Currently our manufacturing facility is still open, we are well supplied, and we are working vigorously to fulfill every order we receive. Lucky for us (and you) we are the manufacturer and the retailer of our handcrafted products and they are only made available for purchase online. We ship them directly to you via Fedex and USPS. This means we have no retail locations that might need to be closed.
It is important to understand that if you place an order with us during these times of a state of emergency, and IF there is a disruption to our shipping carriers, we will not be providing refunds for any custom order, or in stock order, but will fulfill each and every order immediately once the shipping carrier can resume their service to us.
All Custom Orders are Final upon Artwork Approval
Relic Wood LLC offers the ability to customize our products. Once you place your order, our graphic designers will create artwork proofs for you to approve. Upon your approval of the artwork we put your order into production and no refunds are offered. While an overwhelming percentage of our customers are extremely pleased, there is a VERY small number who simply do not like the final outcome and request a refund. We apologize, but all custom orders are final once your artwork is approved and no refunds are offered. If you happen to want to cancel your order after artwork proofs are provided, but production on your project has not started, we retain 20% of your order total to cover artwork design fee.
Our custom artwork printing process embeds the color into the wood and artwork colors will change somewhat during this process. By placing your order, you acknowledge this fact and agree to purchase it anyways! 🙂
Custom Orders – We reserve the right to refuse to produce any item for any reason and refund your money.
It is a crazy world out there. By offering custom products with your photos or artwork, we open ourselves up to all sorts of craziness. If something you want put on a box doesn’t feel right to us, we will ask you to modify the artwork and if you refuse the revised version, we will exercise this right to refuse service. If your credit card has already been charged for the purchase and your order is refused, Relic Wood LLC shall issue a credit to your credit card account in the amount of the entire order.
Intellectual Property Rights
Customer warrants that any artwork, logos, design elements, graphics, text, or other components that it has submitted to Relic Wood LLC for manufacturing custom items (the “Materials”) do not infringe on the intellectual property rights, including copyright and trademark rights, of any third party. Customer agrees to indemnify Relic Wood LLC and hold it harmless as to any claims, damages, losses and expenses, including attorney’s fees, arising out of or resulting from claims that the Materials infringe on the intellectual property rights of third parties.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Relic Wood LLC. The collective work includes works that are licensed to Relic Wood LLC Copyright 2013, Relic Wood LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Relic Wood LLC or purchasing Relic Wood LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Relic Wood LLC or to purchase Relic Wood LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Relic Wood LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Relic Wood LLC used in the site are trademarks or registered trademarks of Relic Wood LLC
Click here to view our Product Warranty. This site is provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Relic Wood LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Relic Wood LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Relic Wood LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Relic Wood LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Relic Wood LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Relic Wood LLC product is mistakenly listed at an incorrect price, Relic Wood LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Relic Wood LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Relic Wood LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Relic Wood LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Relic Wood LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Relic Wood LLC.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Relic Wood LLC products) shall be in the state or federal courts located in Catawba County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Relic Wood LLC products) must be commenced within one (1) year after the claim or cause of action arises. Relic Wood LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Relic Wood LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Relic Wood LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Relic Wood LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Relic Wood LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Relic Wood LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Relic Wood LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Relic Wood LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Relic Wood LLC may link to sites operated by third parties. However, even if the third party is affiliated with Relic Wood LLC, Relic Wood LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Relic Wood LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Relic Wood LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).