Relic Wood LLC implements a wide variety of quality standards to guarantee a sturdy and reliable product. Due to the natural variance in the wood used in manufacturing (knots, grain structure, small cracks, and/or shade), subtle differences in the final color of the product may occur. This is not considered a defect but rather brings out the natural beauty of the wood itself.
Relic Wood LLC. will accept your exchange/return or cancellation, for any quick ship items within 14 days, if the item is in original condition and simply not what you want. There will be a 15% restocking fee on all products plus shipping cost to return.
If the item is exchange/return or canceled and has a nameplate or felt and is in the original condition, the item will be charged a 20% restocking fee plus return shipping if applicable.
In the event of an exchange/return or cancellation, we recommend purchasing insured shipping method when shipping the product back to us. If the item is not returned in its original condition, the buyer is responsible for any loss in value and must file with the carrier.
Refunds are made within 24-48 business hours, once the product has reached us in original condition. We do not refund the original paid shipping.
ALL Returns must be done within 14 days of delivery. The item MUST be shipped back to us within 30 days of delivery.
*Orders with Customer Artwork are non refundable.
LOST/UNDELIVERED/STOLEN PACKAGES: Relic Wood is not responsible for items once they have been picked up by the carrier. If an items is lost or undelivered, please contact Relic Wood within 5 business days. We will file a claim with the carrier to try and locate the item. We are not responsible for the claim outcome. Only if the claim is paid, will we use that payment to replace the item based on the amount paid by the carrier. The customer is responsible for the remainder cost not paid. If the carrier does not pay on a claim, there is no refund or replacement on lost or undelivered items.
NOTE: Please send us a photo of your deliver door, carriers now take photos of where they leave the package and can prove delivery and will not pay if left at the correct location. They are able to access a photo of your address to prove the case. If it was indeed not delivered to the correct location, they will likly pay on the claim.
Please remember to only use the product photos on our website as a reference. Due to variations in the way computer monitors display color and the limitations of web colors, the actual color of the product may not match what your monitor displays.
There is no returns on natural wood elimiates interferring with images. Knots and wood grain are common on all images and make the box unique.
Warranty Claim Form
Only claim forms with pictures of the product will be considered for refund or exchange at our discretion.
If you feel you have received a defective product, or your product was damaged during shipping, please fill out the warranty claim form below within 10 days of receipt. Your complete satisfaction is very important to us and you will receive a reply within 24 hours.