Warranty

Relic Wood LLC implements a wide variety of quality standards to guarantee a sturdy and reliable product. Due to the natural variance in the wood used in manufacturing (knots, grain structure, small cracks, and/or shade), subtle differences in the final color of the product may occur. This is not considered a defect but rather brings out the natural beauty of the wood itself.

Relic Wood LLC. will accept your exchange or return, if the item is in original condition and simply not what you want. There will be a 15% restocking fee on all products plus shipping cost to return.

If the item has a nameplate or felt and is in the original condition, the item will be charged a 20% restocking fee plus return shipping to return.

In the event of an exchange or return, we recommend purchasing insured shipping method when shipping the product back to us. If the item is not returned in its original condition, the buyer is responsible for any loss in value and must file with the carrier.

Please remember to only use the product photos on our website as a reference. Due to variations in the way computer monitors display color and the limitations of web colors, the actual color of the product may not match what your monitor displays.

Warranty Claim Form

Only claim forms with pictures of the product will be considered for refund or exchange at our discretion.

If you feel you have received a defective product, or your product was damaged during shipping, please fill out the warranty claim form below within 10 days of receipt. Your complete satisfaction is very important to us and you will receive a reply within 24 hours.

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Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
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